Privacy Policy

1. What Information We Collect

We may collect personal information including, but not limited to:

• Name, company name, and job title
• Email address and phone number
• Business address
• Billing and payment details
• Login credentials for systems we manage (where required)
• IP addresses, device information, and usage data
• Support requests, communications, and service records

We only collect information that is reasonably necessary to provide our services.

2. How We Collect Information

We collect information when you:

• Contact us via our website, email, or phone
• Engage our IT, cloud, cyber security, or consulting services
• Submit support tickets or service requests
• Enter into a contract or service agreement with us
• Use systems, platforms, or tools we manage on your behalf

Information may also be collected automatically through website analytics and security logs.

3. How We Use Your Information

We use personal information to:

• Deliver and manage our IT and cyber security services
• Respond to enquiries and support requests
• Manage billing, invoicing, and accounts
• Improve our services and customer experience
• Maintain system security and prevent fraud
• Comply with legal and regulatory obligations

We do not sell personal information to third parties.

4. Disclosure of Information

We may disclose personal information to:

• Trusted third-party service providers (e.g. cloud platforms, software vendors, backup providers)
• Contractors or partners assisting in service delivery
• Legal or regulatory authorities where required by law

All third parties are required to handle information securely and in accordance with applicable privacy laws.

5. Overseas Disclosure

Some services may involve overseas data storage or processing (e.g. cloud platforms). Where this occurs, we take reasonable steps to ensure overseas recipients comply with privacy and security standards comparable to Australian law.

6. Data Security

We take reasonable technical and organisational measures to protect personal information, including:

• Access controls and authentication
• Secure systems and networks
• Encryption where appropriate
• Cyber security monitoring and best practices

While we strive to protect data, no system can be guaranteed 100% secure.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal, regulatory, and contractual obligations

When information is no longer required, it is securely deleted or anonymised.

8. Access & Correction

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information

Requests can be made by contacting us using the details below.

9. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

• Improve website performance and usability
• Monitor traffic and usage patterns

You can manage cookie settings through your browser.

10. Marketing Communications

We may send service-related or marketing communications where permitted by law. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.

11. Complaints

If you believe your privacy has been breached, you may contact us directly. We will investigate and respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website and will apply from the effective date.

13. Contact Us

Nexus Infotech
Email: info@nexusinfotech.com.au
Phone: 02 7251 9411
Website: www.nexusinfotech.com.au